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Jeff Bowden

Joined Apr 16, 2021

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Last activity Sep 29, 2022

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ACTIVITY OVERVIEW

Latest activity by Jeff Bowden

Jeff Bowden commented,

CommentCustomer portal

This feature needs to be added to better the customer experience, i have had to create custom reports and provide access to customers to view these to see the useful data from a ticket

View comment · Posted Sep 29, 2022 · Jeff Bowden

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Jeff Bowden created a post,

Post Feedback - Ticketing system (Support)

There needs to be the ability for non-admin agents to reset user passwords

Posted Oct 06, 2021 · Jeff Bowden

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Jeff Bowden commented,

CommentEnd users and organizations

I also need non admin agents to have the ability to reset passwords, this lack of functionality is a burden on supporting our support members

View comment · Posted Oct 06, 2021 · Jeff Bowden

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Jeff Bowden commented,

Community comment Feedback - Ticketing system (Support)

Hello David Feel free to reach out to me for this 1-1

Thanks

Jeff Bowden

Support Manager, THREAD

View comment · Posted Aug 11, 2021 · Jeff Bowden

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Jeff Bowden commented,

Community comment Feedback - Ticketing system (Support)

Agreed this is needed as Teams is now a landmark for communication internally, please make this happen asap

 

View comment · Posted Mar 12, 2021 · Jeff Bowden

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