Recent searches
No recent searches
Oswaldo Romero Carranza
Joined Apr 16, 2021
·
Last activity Oct 22, 2021
Following
0
Followers
0
Total activity
34
Votes
32
Subscription
1
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Oswaldo Romero Carranza
Oswaldo Romero Carranza commented,
Community comment Feedback - Reporting and analytics (Explore)
Is it so difficult to know the amount of Online time an agent spends on Chat & Talk?
This is something really useful, I have several agents achieving their inbound goal (1000 calls) but whenever they reach it, they disconnect, and if I want to switch it to an online hour + % missed calls, I don't have the tools to make my team more efficient.
Any updates on this?
View comment · Posted Jan 15, 2020 · Oswaldo Romero Carranza
0
Followers
3
Votes
0
Comments