Jeremy Holmes
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Total activity77
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes51
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Activity overview
Latest activity by Jeremy Holmes-
Jeremy Holmes commented,
The ability to see skipped tickets is a feature that was emphasized when my company decided on Zendesk. However, only admins or someone with enough expertise to use an API call have that capability...
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Jeremy Holmes commented,
Why would there not be an option to have a primary email address for an entire team? This is a basic functionality of your Support product but there does not seem to be any logical reason you can n...
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Jeremy Holmes commented,
We wanted to move away from requiring every single ticket to be a task since it is the only way Due Dates work. Unfortunately, the custom date option doesn't work either because there is still no w...
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Jeremy Holmes commented,
We are already trying to get this data in to another service for the same reason. This is a major oversight in the design of this product.
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Jeremy Holmes commented,
I like Explore and the flexibility, but it seems some features like filtering by Current User should be possible and they are not. I get the flexibility of bookmarks, but we should also still have ...
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Jeremy Holmes commented,
It is understandable that this takes a good bit of testing, but this feature has potential benefits across multiple scenarios. It is also one that seems that there would be greater progress on it s...
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Jeremy Holmes commented,
I agree. There should be a native option to work with the data. Even a simple search or export to .csv would be better than what we have now.
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Jeremy Holmes commented,
This has become an issue for us as well. We have been happy with making views for most things, but when a set of tickets that meets the criteria is closed and can not be tagged with an automation p...
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Jeremy Holmes commented,
Jonathan's suggestion is still the only work around we have been able to use to compensate for the poor design. Unfortunately, the agent and their chats do not show up on the agent report page when...
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Jeremy Holmes commented,
I've made all of those changes and they do help a little. However, this is a terrible oversight that the workarounds are not addressing. I don't understand the hard line Zendesk Product Managers ...