Paul Benson

We have a situation where we want certain customers to see their list of open tickets, but have no knowledgebase.  But only the users that are part of an organization, all the other unorganized users aren't aware of our zendesk portal/url and therefore also shouldn't be receiving welcome emails.  The only way I could disable them was by not allowing our customers in organizations from being able to see their list of tickets which is quite unfortunate.