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James Dorney
Joined Apr 16, 2021
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Last activity Aug 25, 2023
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James Dorney commented,
I assume there is no change to this functionality?
Like Morgan above, we are using the help centre as an internal knowledgebase only. The Knowledge Capture app is being hooked into the KB to display relevant articles to Agents, in addition to allow for new articles to be created from tickets.
There is currently no desire to expose the help centre to end-users. This may change in future once the knowledgebase expands to a point it is fit for customer use but this is potentially 12+ months away.
This seems like a basic piece of functionality that is missing and should be added.
View comment · Posted Feb 10, 2021 · James Dorney
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James Dorney commented,
Another vote for this functionality. Any update or ETA?
View comment · Posted Jan 07, 2021 · James Dorney
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