Aaron Schweitzer

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and inserting reusable information with content blocks

Hi @katarzyna Are there plans to add content blocks to article templates? We want to use blocks to manage code snippets and instruction sets, adding these to the templates would be a massive effici...

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• Aaron Schweitzer
• Created July 08, 2021 11:23
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to check User Tags in Triggers and Automations

I'd like to use triggers to alternate surveys between CSAT and CES based surveys.   We can do this manually now by tagging the user after a ticket is solved. Triggers should be able to handle this ...

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• Aaron Schweitzer
• Created October 22, 2019 16:43
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Customer Effort Score in Zendesk

I'd like to have this also.

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• Aaron Schweitzer
• Created October 15, 2019 10:58
• 5 votes