Richard Hartley

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

@Micah - the encoded ID can be appended to the subject.  That's how we use it.  We have more or less abandoned side-conversations in favour of this method.

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• Richard Hartley
• Created September 30, 2019 17:28
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

@Amanda Bohl - no new functionality, as far as I can tell. It has to be on Zendesk's priority list by now. The macro workaround higher up this thread is what we are using.  Just be careful to check...

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• Richard Hartley
• Created July 04, 2019 18:30
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Copy / Duplicate Help Centre articles

Another vote for this feature, please.  I love the way Help Center works but have already found occasions where I need the same article in more than once section.  Being able to clone and then edit...

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• Richard Hartley
• Created June 19, 2019 19:11
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

Can I just add that this is something we - as brand new users - would love to see added.  We thought it did it...until just now.

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• Richard Hartley
• Created June 18, 2019 14:57
• 2 votes