
Richard Hartley
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Total activity38
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes25
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Activity overview
Latest activity by Richard Hartley-
Richard Hartley commented,
@Micah - the encoded ID can be appended to the subject. That's how we use it. We have more or less abandoned side-conversations in favour of this method.
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Richard Hartley commented,
@Amanda Bohl - no new functionality, as far as I can tell. It has to be on Zendesk's priority list by now. The macro workaround higher up this thread is what we are using. Just be careful to check...
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Richard Hartley commented,
Another vote for this feature, please. I love the way Help Center works but have already found occasions where I need the same article in more than once section. Being able to clone and then edit...
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Richard Hartley commented,
Can I just add that this is something we - as brand new users - would love to see added. We thought it did it...until just now.