Aaron Henderson

1. Community
2. Feedback - Reporting and analytics (Explore)
3. SLA Reporting at Agent level

Definitely hoping for this functionality. SLAs based on agent is something we really need to be able to find. Thanks!

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• Aaron Henderson
• Created June 23, 2021 12:28
• 0 votes

1. Explore
2. ...
3. How to create and update reports
4. How do I display the start date of the week instead of the week number?

Hi there, Is it possible to use this formula to view ticket update week, by start of week? And for it to display based on individual updates and not the latest update? I used the below formula and ...

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• Aaron Henderson
• Created March 03, 2021 19:22
• 0 votes