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Sean Nelson's Avatar

Sean Nelson

Joined Apr 16, 2021

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Last activity Jul 28, 2023

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ACTIVITY OVERVIEW

Latest activity by Sean Nelson

Sean Nelson commented,

CommentPerforming calculations

Saxon Clay - Bingo! Exactly what I needed, thanks!

View comment · Posted Jul 28, 2023 · Sean Nelson

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Sean Nelson commented,

CommentPerforming calculations

Thanks Saxon Clay - that is helpful, using Result Metric Calculation - is there a way to adjust the display format? Trying for % but would settle for something other the a whole number, 99% accuracy is displaying as 1.

View comment · Edited Jul 28, 2023 · Sean Nelson

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Sean Nelson commented,

CommentPerforming calculations

I am trying to create a calculated metrics based on custom fields and a separate calculated metric, the formula shows the green check mark when I am generating it, but no value is displayed on the report when I use it. What am I doing wrong? 

I am trying to track the accuracy rate of work we are tracking in custom fields:
Tickets Added vs Errors. Report level filters either allow more data than I need (other errors that are not needed in this report) or eliminate data that I do need (total tickets added). 

I created the calculated metric "Total Ticket Setup Errors" with an IF THEN formula to focus just on the errors that are related to Ticket Setup work, but it appears that I cannot create a new calculated metric using the values from that calculated metric. 

Any thoughts?

View comment · Posted Jul 28, 2023 · Sean Nelson

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Sean Nelson commented,

CommentEnd users and organizations

Thanks Dane, are there plans to support that in the future? 

View comment · Posted Apr 13, 2023 · Sean Nelson

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Sean Nelson commented,

CommentEnd users and organizations

Are multi select Org fields able to updated via bulk upload? If so, how would I go about formatting the field in the .CSV file to have multiple options entered? 

If, for example, I want to have: custom_field.product_lines imported with multiple selections, would I have the cells in the .CSV under that header entered with each selection separated by a comma?: product_a, product_c, product_f 


View comment · Edited Apr 13, 2023 · Sean Nelson

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Sean Nelson commented,

Community comment Feedback - Reporting and analytics (Explore)

+1 - Could really use the percentile calculation, very important for key metrics of ours

View comment · Posted Jan 12, 2021 · Sean Nelson

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