Jed Hollander

Hi @...,

Thank you, I have that setup but if I am reading the Help Center article correctly, this will only email notification of a created ticket to the requester, not any subsequent updates on the proactive ticket. That's the issue that we're running into, Notifying requesters of updates on proactive tickets. 

Thanks.

Thanks @... another question,

We noticed that when we create a linked ticket and select the requester's name that the Child / Linked ticket is showing the requester VIA the person who created the ticket. See SS's 1 and 2.

That "via" is confusing the trigger as the requester is not getting the updates on the ticket, unless I add them to the CC field in the child ticket.

Is this a bug or do I have my triggers set wrong

Thanks

How can I reformat the result of a custom-calculated attribute? IE I have a result of 35000 but want it formatted $35,000?

Thanks.

@... could you provide me the steps for that trigger so I can check it out?

Thanks.

Hi Dave thanks for responding. The use case is that I need to capture the name of every agent that the ticket is assigned to. If I can do that through an explore recipe that will help I think

Hello folks,

with regards to triggers and tags, is it possible to add a tag of the name of the assignee each time that assignee changes?

TYIA

Hi there,

I don't suppose that this app carries over any of the linked ticket updates back to the linked ticket? For example, if I link 2 tickets together, I would want the communication on the "child" ticket to be populated back to the "parent' ticket.

Thanks in advance.

Does this formula work for any custom field? I guess the better question are timestamps saved for all custom fields?

Thanks