Jed Hollander
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Last activity
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Activity overview
Latest activity by Jed Hollander-
Jed Hollander commented,
Hi @..., Thank you, I have that setup but if I am reading the Help Center article correctly, this will only email notification of a created ticket to the requester, not any subsequent updates on ...
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Jed Hollander commented,
Thanks @... another question, We noticed that when we create a linked ticket and select the requester's name that the Child / Linked ticket is showing the requester VIA the person who created the t...
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Jed Hollander commented,
How can I reformat the result of a custom-calculated attribute? IE I have a result of 35000 but want it formatted $35,000? Thanks.
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Jed Hollander commented,
@... could you provide me the steps for that trigger so I can check it out? Thanks.
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Jed Hollander commented,
Hi Dave thanks for responding. The use case is that I need to capture the name of every agent that the ticket is assigned to. If I can do that through an explore recipe that will help I think
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Jed Hollander commented,
Hello folks, with regards to triggers and tags, is it possible to add a tag of the name of the assignee each time that assignee changes? TYIA
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Jed Hollander commented,
Hi there, I don't suppose that this app carries over any of the linked ticket updates back to the linked ticket? For example, if I link 2 tickets together, I would want the communication on the "...
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Jed Hollander commented,
Does this formula work for any custom field? I guess the better question are timestamps saved for all custom fields? Thanks