Felicia Cantua
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Last activity
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Activity overview
Latest activity by Felicia Cantua-
Felicia Cantua commented,
Thanks Heather, we had two agents logged in and in Active status at the time. Answer Bot still only gave the option for offline messages, though.
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Felicia Cantua created a post,
Web Widget not showing Chat after Answer Bot attempts resolution
We recently activated Answer Bot on our Help Center using the Web Widget (Classic). The Contact Form is also enabled, as well as Chat. While testing, Answer Bot will offer article recommendations a...
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Felicia Cantua commented,
My company is just starting to navigate through Explore and would love a reporting function based on macros. Our primary focus would be to identify who uses what macros, and usage/volume of macros.