Wouter van Gessel
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Last activity
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Activity overview
Latest activity by Wouter van Gessel-
Wouter van Gessel created a post,
Allow agents to change a comment to public (for the Update to Comments by Third Parties / Third party change)
Not plannedZendesk has made a quick change to solve a security issue. Since a few days comments by end-users who were not originally in CC of a ticket, are posted as an internal (yellow) comment in a ticket...
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Wouter van Gessel commented,
@Jessie: Thanks for the info. We will wait until this feature is out of beta, as we do not want features that are not perfect :) But it sounds like a good app! Also, we hope that Zendesk will make...
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Wouter van Gessel commented,
Hi, Could someone advise me what the difference is between the "Project App" and the "Linked ticket app" in the way these work? I've read both descriptions, but they seem similar.
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Wouter van Gessel commented,
+1 for this feature. Can't believe it's 3 years old :) Our 'case': We sell apples, potatoes and meat Each product has it's own Section "How to peel fruit" would have to appear in the first t...