SNT Aps

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding and configuring Instagram Direct

We would really like what Guillermo said as well. Mentions must be part of the platform, it is subpar now 

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• SNT Aps
• Created August 01, 2022 09:27
• 0 votes

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding and configuring Instagram Direct

Hi,We've been very interested in getting Instagram DM's into Zendesk for a long time now.Like so many others here, we would prefer them to be created as a Facebook Messenger Ticket instead of a cha...

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• SNT Aps
• Edited October 28, 2021 08:20
• 1 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Editing your Help Center theme

Lisa Browning - Go with www.lotusthemes.com. They have some great basic themes, and further customization is not expensive. Their devs are awesome and they work quickly.I am in no way associated wi...

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• SNT Aps
• Created April 20, 2023 10:33
• 0 votes

1. Web Widget
2. Web Widget advice and troubleshooting
3. Can I create a direct link to a live chat popout window instead of using the widget?

Hi Tipene Hughes Thank you for providing me with that answer and the example. I'll have a look and see if we'll be able to put this to good use. Cheers!

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• SNT Aps
• Created July 27, 2022 09:01
• 0 votes

1. Chat
2. ...
3. Best practices and recipes
4. Recipe: Route a chat to a department based on the country the visitor is chatting from

Where do I find a list of the country codes matching the countries? Is danish for example da or is it dk? Thank you in advance.

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• SNT Aps
• Created June 28, 2022 07:33
• 0 votes

1. Web Widget
2. Web Widget advice and troubleshooting
3. Can I create a direct link to a live chat popout window instead of using the widget?

Hi, I'm looking to do the following: Inside a Zendesk Guide article, I want to create a link that opens the widget in case someone clicks the link. What piece of code do I need to insert in order f...

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• SNT Aps
• Created June 27, 2022 10:42
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Reset the "Did you find this helpful?" rating for revised articles

Nicole Saunders - Could you please escalate this

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• SNT Aps
• Created June 23, 2022 21:03
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Reset the "Did you find this helpful?" rating for revised articles

What is the status on this...? Unbelievable that such a useful and important feature is totally ignored. Improve your product where it matters - So many useless things are being launched instead of...

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• SNT Aps
• Created June 23, 2022 21:01
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

Hi, thank you for your replies.Pulkit Pandey - This was exactly what I was looking for, thank you very much! Have a nice day!

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• SNT Aps
• Created June 16, 2022 07:57
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

Hi Tanya,Thank you - This does not help here though, as I am not looking to change the image in the help Center. I am looking to change the preview picture. As we operate with numerous versions, be...

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• SNT Aps
• Created June 15, 2022 13:20
• 0 votes