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Christos Nitsas's Avatar

Christos Nitsas

Joined Apr 17, 2021

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Last activity Jan 12, 2024

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Latest activity by Christos Nitsas

Christos Nitsas commented,

CommentTicket basics

Hi everyone!

We got a weird case where the "Redact" option in Zendesk Agent Workspace doesn't help... :-( The attachment we want to redact appears in the quoted text of an incoming email, i.e. in the part which is hidden inside "...".

When we click the "Redact" option on that message, it only shows us the regular text of the message without the quoted text (and attachment), so we can't redact anything from there.

Is there something we can do?

View comment · Posted Aug 31, 2021 · Christos Nitsas

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