Sheldon Grimm
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Total activity24
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Last activity
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Member since
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Following0 users
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Votes8
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Activity overview
Latest activity by Sheldon Grimm-
Sheldon Grimm commented,
+1 We've had many stakeholders request this functionality with some of our longer dropdown options. Nesting can help alleviate some endless scrolling but comes with trade-offs and only helps dropdo...
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Sheldon Grimm commented,
Great reminder, @.... Another I may add to the original post is a reminder this is a basic script counting words in the article-body div, then doing simple arithmetic to calculate reading time. It ...
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Sheldon Grimm created a post,
Tip: How to Add Estimated Reading Time to Articles in Guide
Zendesk level: BeginnerKnowledge: HTML, JSTime Required: 5 minutes This is a simple tip to quickly add an estimated time to read to your articles in Guide, displayed inline with article meta-data a...
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Sheldon Grimm commented,
Good find, Sydney. Didn't see that in my searches but I was pretty hard headed about the "tooltip" terminology. The feedback provided in that 2018 post seems to be more inline with how Zendesk hand...
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Sheldon Grimm created a post,
Ticket Field Tooltips in Agent Workspace
Feature Request: Implement hover tooltips on Ticket Fields in the Agent Workspace when viewing a ticket, leveraging the Ticket Field Description text. Similar to the hover option to see Macro Descr...
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Sheldon Grimm commented,
@... - I'll gladly submit a bug to Zendesk. Have you posted product feedback related to this topic that I can also add an upvote to or my company's use-case?
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Sheldon Grimm commented,
Hi @..., First off, thank you for sharing this tutorial. Incredibly useful as we look to expand our use of multi-brand while maintaining whitelabel capabilities. Only hiccup I've ran into and can'...