
Steve Steffel
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Recent activity by Steve Steffel-
I wanted to come and add my support for this idea. We have groups in different countries, and if an agent makes an outbound call and forgets to switch to the correct number, they're suddenly making...
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Wanted to chime in that this is an issue for me as well. We have 20 dashboards sharing queries and one edit to a query turns into a huge pain to update every dashboard.
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Will this feature be available for the Talk Advanced plan? It's a legacy plan, but it does have call transfer capability, so it's not clear to me if we will get the update or not. Thanks!
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Just wanted to add that I'd also love this feature. Right now I have 15 different reports for support team leads in our company which has turned out to be a lot of work to update with even very sim...
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Just adding that we'd also love this to be separate permissions. We would like agents to update organization fields as needed, but the fact that allowing them to do this also allows them to delete ...