Stephen Steffel

1. Zendesk updates
2. Announcements
3. New “Transfers only” agent state for Zendesk Talk

Will this feature be available for the Talk Advanced plan? It's a legacy plan, but it does have call transfer capability, so it's not clear to me if we will get the update or not. Thanks!

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• Stephen Steffel
• Created May 25, 2021 13:16
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Dashboards personalized by agent

Just wanted to add that I'd also love this feature. Right now I have 15 different reports for support team leads in our company which has turned out to be a lot of work to update with even very sim...

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• Stephen Steffel
• Created November 16, 2020 19:48
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Role Permissions for Groups and Organizations

Just adding that we'd also love this to be separate permissions. We would like agents to update organization fields as needed, but the fact that allowing them to do this also allows them to delete ...

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• Stephen Steffel
• Created November 10, 2020 16:07
• 1 vote