Steve Steffel
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Last activity
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Activity overview
Latest activity by Steve Steffel-
Steve Steffel commented,
This is a wonderful and very useful feature for us! One question: Can dashboard restrictions be copied to multiple dashboards? For example, maybe my restriction is "Group ABC" and it's a filter on ...
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Steve Steffel created a post,
Federated Search - Show external content in end user ticket request form
AnsweredWe have our product documentation hosted outside of Zendesk, so being able to surface it for customers as they create a ticket would be great. The crawler used to gather external content for federa...
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Steve Steffel commented,
Hello! Will external content show up in the customer side of the ticket request form? That would be massively helpful for us (as well as appearing in the agent workspace, which it looks like it wil...
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Steve Steffel commented,
I wanted to come and add my support for this idea. We have groups in different countries, and if an agent makes an outbound call and forgets to switch to the correct number, they're suddenly making...
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Steve Steffel commented,
Wanted to chime in that this is an issue for me as well. We have 20 dashboards sharing queries and one edit to a query turns into a huge pain to update every dashboard.
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Steve Steffel commented,
Just wanted to add that I'd also love this feature. Right now I have 15 different reports for support team leads in our company which has turned out to be a lot of work to update with even very sim...
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Steve Steffel commented,
Just adding that we'd also love this to be separate permissions. We would like agents to update organization fields as needed, but the fact that allowing them to do this also allows them to delete ...