Gene Henson

I completely agree with this. We're trying to setup a scenario where an agent transfers a ticket to someone with a different skill. We do this kind of stuff with macros so that we can set multiple fields, leave internal comments, etc. 

If we were to use "skills" for this, our agents would have to remember to change this extra field manually, which defeats the purpose of the macro in the first place. We'll probably have to abandon our planned use of skills for that scenario.

Sometimes Zendesk really disappoints me. But, it's never really the product, it's always their employees.

This is an obviously needed feature that most of your competitors have (in the chat space). For instance, here's how you do it in LiveChat - https://www.livechatinc.com/blog/quick-tip-remotely-change-operators-status/.

We really need this feature, and I'm shocked that this issue was marked as Answered despite the fact that the "Product Manager" didn't seem to address the issue at all.

How can we actually get feedback to Zendesk about needed features?