Gene Henson

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to update Skills from macros or triggers

I completely agree with this. We're trying to setup a scenario where an agent transfers a ticket to someone with a different skill. We do this kind of stuff with macros so that we can set multiple ...

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• Gene Henson
• Created July 14, 2018 03:45
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Ability for admins to logout agents

Sometimes Zendesk really disappoints me. But, it's never really the product, it's always their employees. This is an obviously needed feature that most of your competitors have (in the chat space)....

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• Gene Henson
• Created July 03, 2017 16:21
• 9 votes