James Cory

Total activity

7
Last activity

February 03, 2022 22:43
Member since

April 16, 2021 06:55
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1
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2

Activity overview

Latest activity by James Cory

James Cory commented, February 03, 2022 22:43
This needs to be on the roadmap. The quickest way to reduce average speed to answer is to take away the optionality of answering a call. If an agent is logged in and ready, they should get the call.
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- James Cory
- Created February 03, 2022 22:43
- 5 votes
James Cory commented, January 13, 2020 18:42
@... I'd be happy to. Send me an email at <redacted> and we can set some time up.
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- James Cory
- Created January 13, 2020 18:42
- 1 vote
James Cory commented, June 11, 2019 17:48
Jose - Agreed! I was able to build this report in Explore, but it wasn't simple and took a fair amount of work, which is frankly embarrassing for a telephony product. However, Explore only updates ...
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- James Cory
- Created June 11, 2019 17:48
- 1 vote
James Cory commented, February 26, 2019 22:20
Jose - I think your widget gets me close to what I'm looking for. However, It looks like the MAQL isn't quite right, as it's measuring accepted calls/total calls, rather than accepted calls where...
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- James Cory
- Created February 26, 2019 22:20
- 0 votes

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