DuBose Griffin

Just closing the loop to confirm that I was able to get this to work. Austin with Zendesk Support helped me make sure I had this set-up correctly. So it does work!

For whatever reason I can authenticate with POST but not with PUT. However, POST does not work in that while it authenticates, it returns and invalid end point and therefore the comment does not post.

Thanks @.... So I now have settings as shown in my two screenshots. I can successfully log in to my Zendesk as an admin without going through my SSO service. But when I use that same username and password for the basic authentication for the HTTP target, I still get the "cannot authenticate you" error. I have submitted a ticket to Zendesk early last week but have not heard back at all.

Thanks Bryan followed this to a T and still cannot authenticate. So weird. Could this be related to Google SSO being the only method at which agents can sign in?

We need a native browser notification feature for Zendesk. This integration using the free service does not update for 15 minutes.