DuBose Griffin

1. Community
2. Discussion - Tips and best practices from the community
3. Create a private comment automatically

Just closing the loop to confirm that I was able to get this to work. Austin with Zendesk Support helped me make sure I had this set-up correctly. So it does work!

• View comment
• DuBose Griffin
• Created April 30, 2020 00:03
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Create a private comment automatically

For whatever reason I can authenticate with POST but not with PUT. However, POST does not work in that while it authenticates, it returns and invalid end point and therefore the comment does not post.

• View comment
• DuBose Griffin
• Created April 27, 2020 21:15
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Create a private comment automatically

Thanks @.... So I now have settings as shown in my two screenshots. I can successfully log in to my Zendesk as an admin without going through my SSO service. But when I use that same username and p...

• View comment
• DuBose Griffin
• Created April 27, 2020 18:29
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Create a private comment automatically

Thanks Bryan followed this to a T and still cannot authenticate. So weird. Could this be related to Google SSO being the only method at which agents can sign in?

• View comment
• DuBose Griffin
• Created April 21, 2020 19:49
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Tip: Get desktop/browser notifications for new/changed tickets

We need a native browser notification feature for Zendesk. This integration using the free service does not update for 15 minutes.

• View comment
• DuBose Griffin
• Created August 02, 2017 13:52
• 0 votes