
Jodie Macariola
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Total activity19
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Last activity
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Activity overview
Latest activity by Jodie Macariola-
Jodie Macariola commented,
@... - any update on this since your 2018 post? thanks, Jodie
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Jodie Macariola commented,
I have posted on this request before but here is a specific use case I am running into today. We have an organization opening rapid fire tickets over the past couple of weeks. It's become clear w...
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Jodie Macariola commented,
I have another customer asking for this today. What is the problem? The customer wants to know the total number of tickets for their organization over the past couple of years in order to see the i...
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Jodie Macariola commented,
We have a customer asking for a list of all their tickets as well. They have a new Director of IT and he wants to see a list of all requests. I have found today that this is not easy to do! Vie...
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Jodie Macariola commented,
We have been using this system for a couple of years now, and I had no idea our customers weren't seeing the same ticket status that we see for On Hold tickets. It makes no sense. We train our cu...