Jodie Macariola

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@... - any update on this since your 2018 post?  thanks, Jodie

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• Jodie Macariola
• Created January 08, 2020 20:19
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket export tool for End-users (Export tickets by organization)

I have posted on this request before but here is a specific use case I am running into today.  We have an organization opening rapid fire tickets over the past couple of weeks.  It's become clear w...

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• Jodie Macariola
• Created March 29, 2019 17:47
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket export tool for End-users (Export tickets by organization)

I have another customer asking for this today. What is the problem? The customer wants to know the total number of tickets for their organization over the past couple of years in order to see the i...

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• Jodie Macariola
• Created January 26, 2018 02:40
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket export tool for End-users (Export tickets by organization)

We have a customer asking for a list of all their tickets as well.  They have a new Director of IT and he wants to see a list of all requests.   I have found today that this is not easy to do!  Vie...

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• Jodie Macariola
• Created May 08, 2017 18:56
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Ability to show On-hold Status on Customer Portal

We have been using this system for a couple of years now, and I had no idea our customers weren't seeing the same ticket status that we see for On Hold tickets.  It makes no sense.  We train our cu...

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• Jodie Macariola
• Created April 21, 2017 20:50
• 3 votes