Jay Espinoza

Since you can see CC'd tickets on Agent Profile SO it's not a view condition

But you can see Assigned tickets on Agent Profile too SO why do we have that as a view condition for tickets assigned?

You can see Requested tickets on Agent Profile SO why can you use that as a view condition.

It just makes ZERO sense that the answer is you can see them on the Agent Profile.  I'd rather you take it off the Agent profile so you could make it a view condition.  

But as I see it; it makes more sense to leave it on the agent profile so management can use the profile to see the Requested, Assigned, and CC'd tickets.  Then have CC as a view condition to make it more convenient for agents to do their jobs in one place. Sort of like having the ability to just see the tickets you want to see all in one VIEW.  

CC view condition has been a consistently requested feature since 2014, we need you to listen to the community.