Richard Thumwood

I was pointed in this direction to upvote from Zendesk support yesterday after my trial period finding that this isn't available and posting for help 21 days ago.  As mentioned in our post this is something we would need as we ask users to create inline step to repeat with screenshots if possible.

This looks like it has had 18 votes and has been outstanding for 4 years so I'm not sure how much more my vote is going to impact this, particularly if I am not a customer!

This is the workaround I was given if it is of any help to anyone?

You've noticed that agents can add inline images to ticket comments in the Help Center and end-users are unable to do so through the Submit a request ticket form. At this time, I'm afraid we don't support adding inline images for end-users. However, you can allow end users to send attachments when filing a ticket or responding to an email notification as a workaround.

Here's how you can enable this feature:

1. Click the Admin icon () in the sidebar, then select Settings > Tickets.
2. Next to Attachments, select the Customer can attach files check box.
3. Click Save tab.

My post can be found here.

https://support.zendesk.com/hc/en-us/community/posts/360031103554-Paste-image-in-ticket-form-field#community_comment_1260802930209

Many thanks

Rich