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Ewa Kondratowicz

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Activity overview

Latest activity by Ewa Kondratowicz
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    Ewa Kondratowicz commented,

    Hi, Is there a way of including Out Of Office tags (on an agent level) in the solved tickets (productivity) raports?  Or did anyone figure out how to include info on how many days agents were in (w...

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    Ewa Kondratowicz commented,

    @... Choose # Users in What, User Name and User Role in How and User Role isn't End-user in Filters.  Et voila! :) Hope it helps!

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    Ewa Kondratowicz commented,

    Hi Roman Sheydvasser, I recommend using Zendesk Analytics (Insights) report for that.  You can create a simple report showing all the users (and filter out all end-users) along with their role (Age...