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Dane K

Joined Apr 16, 2021

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Last activity May 01, 2023

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ACTIVITY OVERVIEW

Latest activity by Dane K

Dane K commented,

CommentSEO and help center search

I doubt I'm the only one that wishes Zendesk had two user segments for the unauthenticated end-user that we could apply to individual articles.

  • One for Everyone including Search Engines
  • New one for Everyone excluding Search Engines.

There are times we wish to have articles accessible without logging in, but not showing up in Zendesk sitemap and search index crawlers via "noindex" meta tags against individual article IDs.  Being able to exclude articles from the sitemap would be a HUGE WIN!

Example would be a direct link URL of an announcement that wouldn't be hidden behind Log in, but also not showing up in search results across all/most search engines without having to manually remove the URL from Google's webmaster tools, since there are more search engines than just Google out there.

View comment · Posted May 01, 2023 · Dane K

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Dane K commented,

Community comment Feedback - Reporting and analytics (Explore)

Just agreeing with all the comments and upvoting to get more traction.  Totally want what Samantha's is asking too around Ticket form. Especially as it's a Standard Zendesk field.

Also want custom fields too.

 

View comment · Posted Dec 03, 2020 · Dane K

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Dane K commented,

Community comment Feedback - Community Forums (Gather)

Hi Oscar,

 

Your link is no longer valid, and this is a Pinned post in your Community.  Are you still gathering feedback and doing interviews, or is this a stale thread?

View comment · Posted May 27, 2019 · Dane K

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