Alexandra Hjert

1. Community
2. Feedback - Ticketing System (Support)
3. Support: Restrict Attachments by File Type

Second the need for this. Without this malicious files can be downloaded and it is also a GDPR risk if we're unable to remove sensitive information. https://support.zendesk.com/hc/en-us/articles/21...

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• Alexandra Hjert
• Created August 13, 2019 19:48
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Communicating with users about internal comments vs. public comments from email replies

Not including an internal comment update from a customer seems to be a large gap in the SLA structure to break. Is there any update here or any feedback from a product manager we can receive? Thank...

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• Alexandra Hjert
• Created March 11, 2019 18:45
• 0 votes