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Lina Fazlyeva

Joined Apr 16, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Lina Fazlyeva

Lina Fazlyeva commented,

CommentReporting and analytics for help center

Hi Rob! That's awesome! But... How in a world you did that report? Can you provide step-by-step instruction, please? I tried hard and failed.. =) 

View comment · Posted Apr 05, 2021 · Lina Fazlyeva

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Lina Fazlyeva commented,

CommentReporting and analytics for help center

Hi team Zendesk! 

Just to clarify -- when you restrict the language (ex. Italian) and the period (ex. Last week), the articles Votes are shown for exactly that language, and for the period of a week OR are shown a sum of all translations of a particular article and for the lifetime? Or how does it work? 

Thanks!

View comment · Posted Apr 02, 2021 · Lina Fazlyeva

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Lina Fazlyeva commented,

Community comment Feedback - Reporting and analytics (Explore)

Hi everyone! I forgot to mention regarding up/down votes -- it would be nice to get the data for translated articles separately as well. We are going multilingual and measuring the quality of localized articles is a necessity. Thanks!

View comment · Posted Nov 22, 2019 · Lina Fazlyeva

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Lina Fazlyeva commented,

Community comment Feedback - Reporting and analytics (Explore)

Hi! 

The most important metric for help articles (for us) is the number of Up and Down votes. So, we'd like to be able to see the number of votes for ANY article (we have more than 600 articles), as well as track the evolution over time, e.g. being able to pick a time frame (month & year) to see if there is a change in votes after updating the article.

Thanks! 

View comment · Posted Nov 01, 2019 · Lina Fazlyeva

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Lina Fazlyeva commented,

Community comment Feedback - Reporting and analytics (Explore)

Thanks for the update! Can't wait to get all reporting staff released. So much needed.  

View comment · Posted Oct 06, 2019 · Lina Fazlyeva

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Lina Fazlyeva commented,

Community comment Feedback - Reporting and analytics (Explore)

Oh yes! We need more data on that, too!

View comment · Posted Oct 06, 2019 · Lina Fazlyeva

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