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Nicholas Whitaker

Joined Apr 16, 2021

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Last activity Dec 08, 2021

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ACTIVITY OVERVIEW

Latest activity by Nicholas Whitaker

Nicholas Whitaker commented,

Community comment Feedback - Reporting and analytics (Explore)

Is it otherwise possible to get the live talk dashboard data to port through to tableau? The lack of access to this data is a major pain point for us. 

View comment · Posted Jun 01, 2021 · Nicholas Whitaker

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Nicholas Whitaker commented,

Community comment Feedback - Reporting and analytics (Explore)

Completely agree with this one, especially that it is call center basic 101. 

Please add the following two talk metrics to Explore: Total online time and Time available.

Our aim is to be able to calculate (Available Time + Talk Time + Wrap-up Time) /Scheduled Available Time= % 

 

View comment · Posted May 17, 2021 · Nicholas Whitaker

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Nicholas Whitaker commented,

Community comment Feedback - Reporting and analytics (Explore)

This would be greatly helpful, especially when reporting ticket categories which are deeply nested. 

View comment · Posted May 17, 2021 · Nicholas Whitaker

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