Recent searches
No recent searches

Nicholas Whitaker
Joined Apr 16, 2021
·
Last activity Dec 08, 2021
Following
0
Followers
0
Total activity
28
Votes
21
Subscriptions
4
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Nicholas Whitaker
Nicholas Whitaker commented,
Is it otherwise possible to get the live talk dashboard data to port through to tableau? The lack of access to this data is a major pain point for us.
View comment · Posted Jun 01, 2021 · Nicholas Whitaker
0
Followers
0
Votes
0
Comments
Nicholas Whitaker commented,
Completely agree with this one, especially that it is call center basic 101.
Please add the following two talk metrics to Explore: Total online time and Time available.
Our aim is to be able to calculate (Available Time + Talk Time + Wrap-up Time) /Scheduled Available Time= %
View comment · Posted May 17, 2021 · Nicholas Whitaker
0
Followers
0
Votes
0
Comments
Nicholas Whitaker commented,
This would be greatly helpful, especially when reporting ticket categories which are deeply nested.
View comment · Posted May 17, 2021 · Nicholas Whitaker
0
Followers
4
Votes
0
Comments