
Nicholas von Zenjob
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Recent activity by Nicholas von Zenjob-
Is it otherwise possible to get the live talk dashboard data to port through to tableau? The lack of access to this data is a major pain point for us.
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Completely agree with this one, especially that it is call center basic 101. Please add the following two talk metrics to Explore: Total online time and Time available. Our aim is to be able to ca...
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This would be greatly helpful, especially when reporting ticket categories which are deeply nested.