Parrish Chamberlin

I propose that Chat Administration should be conducted through Zendesk Support rather than Chat itself thus reducing the extra license.

As Zendesk Administrators we need to be able to configure all the products in one space as we do not necissarily use any of the fetures.

 

For my company, I have to add a chat license to administer, even though I dont use it.

Adding yourself to chat can also make you available to receive calls (which is not ideal) depending on your configuration.

This is ridiculous and can impact customer satisfaction and chat ratings if we drop a call.