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David Coleman

Joined Apr 15, 2021

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Last activity May 03, 2023

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Latest activity by David Coleman

David Coleman commented,

CommentBusiness rules

You could test ticket.brand.name value and then compute the slogan. This code isn't exact, but should get you started. Change the field to test and swap greeting for slogan and you are on your way...

{% if ticket.ticket_field_47199008 != blank %}

{% assign greeting = 'your order' %}

{% else %}

{% assign greeting = 'reaching out' %}

{% endif %}

Hi {{ticket.requester.first_name}},

Thanks so much for {{greeting}}! {% if ticket.ticket_field_47199008 != blank %}[[I'm so sorry...]]{% endif %}

 

[[Your message here]]

 

Please let me know if you have any other questions!

 

Thanks,

{{current_user.first_name}}

View comment · Posted Jan 14, 2021 · David Coleman

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