Patrick
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Last activity
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Activity overview
Latest activity by Patrick-
Patrick created a post,
Run Triggers only on recovered/unsuspended Tickets | Automatically Identify previously suspended tickets
Is there any way to identify tickets that were previously suspended? I want to control which triggers are permitted to run on tickets that are recovered from suspension.As of a month ago, Zendesk h...
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Patrick commented,
@...So, this app of yours presumably uses the API to look at tickets and remove CCs when set criteria are matched?
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Patrick commented,
I want to be sure I fully understand how this app functions before we install it.1. If a ticket is already assigned to a group, this uses the default group of the Agent interacting with the ticket,...
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Patrick commented,
@..., I am aware. Unfortunately, a lot of common sense features aren't supported by Zendesk. In this case, Zendesk gives me no other option to automatically change the sending address of a ticket a...
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Patrick commented,
With your work around @..., would we be in danger of hitting the API Update Ticket rate limit? We don't usually get more then maybe 10 tickets in a hour, but during holiday surges we have repeatedl...
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Patrick commented,
The guide for how Ticket Channels are defined across zendesk links to a hidden/removed page.This part; For a list of the available ticket channels, see How are ticket channels defined across Zende...
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Patrick commented,
Use Case; (our setup) We use a series of triggers to govern when and how a ticket is Escalated to a higher tier, as well as automatically de-escalate that ticket back to the lower tier agent if a...