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Karen Yeo
Joined Apr 16, 2021
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Last activity Sep 01, 2022
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Latest activity by Karen Yeo
Karen Yeo commented,
Hello, I have requested the addition of these languages to be added as options in Guide:
- English (Kenya)
- English (Ghana)
- English (Rwanda)
- Swahili (Rwanda)
I cannot simply use English (US), English (UK) or English (World) as they do not reflect the markets. Also, our content for each market is different. The reply I received from your Support team is as such: "we were able to determine that currently, what we only support are the languages listed under Help Center - Main languages, Additional help center languages, and Crowdsourced help center languages. That being said, the languages you are requesting to be added to your Help Center may not be possible at the moment."
Frankly the response does not make sense. If we can offer English options for the Americas, European, Asian countries, I don't understand why there are none for the African countries except for one, i.e. South Africa. Additionally, there's not going to be much difference in English (Kenya) vs English (South Africa) or even English (Malaysia).
Can you please help look into this request as this is hindering our work? Thank you.
View comment · Edited May 13, 2022 · Karen Yeo
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Karen Yeo commented,
Adding my vote here. Some of our users are older folks and not always the tech savviest so adding these hyperlinks in the ticket form would be extremely helpful for them - versus making their lives more difficult trying to search for information. Hope you can consider this request and let us know since your last update was some 2 years ago. Thank you.
View comment · Posted Oct 13, 2020 · Karen Yeo
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