Hi Rob,

We asked Zendesk this same question, set up a report on a trigger that did not work. After following up again with Zendesk, the response was:

February 21, 2019 09:49

Hello Crystal‍,

I'm very sorry if the workaround didn't work out as it seems like a trigger currently can't detect the comment added by rapid resolve.

I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.

In addition, I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.

Regards