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David
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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David commented,
Community comment Feedback - Help Center (Guide)
Hi there, on point 2 original request - Zendesk definitely has this functionality now. We use Support Professional. A ticket event is logged automatically under Rapid Resolve, the Requester's name and the article link used that resolved their query. The ticket is also changed to solved status, all automatically. Happy days!
View comment · Posted Apr 30, 2020 · David
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