Sean

Thanks, @..., that's great news.

I generally use the web app from my desktop device.  When I'm away from my desk, it's nice to be able to respond to a ticket using the mobile app.  In both web and mobile apps, I more often than not will use a macro in the response - especially for the more regularly occurring types of ticket.

If you'd like to drill in some more to see how I use the mobile app, then I'm more than happy to talk or answer questions in some other way.

I find this a frustrating limitation too.  It makes Markdown very much a second-class citizen in the Zendesk world.  Even more so because plain text fallbacks are not supported in Markdown macros.

Please change Zendesk to better support Markdown on the mobile app!