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Curtis Bateson's Avatar

Curtis Bateson

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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Latest activity by Curtis Bateson

Curtis Bateson commented,

Community comment Feedback - Ticketing system (Support)

Our team would also like to see the linked problem ticket field available for use in trigger conditions.

We were hoping to set up a trigger that would detect when an incident ticket is assigned to a problem ticket that is closed. These tickets can be lost for a long time if nobody notices and it's frustrating that we aren't able to use triggers to alleviate this problem.

View comment · Posted Oct 08, 2020 · Curtis Bateson

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