Recent searches
No recent searches

Casper Søe-Larsen
Joined Apr 16, 2021
·
Last activity Oct 27, 2021
Following
0
Followers
0
Total activity
2
Votes
0
Subscription
1
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Casper Søe-Larsen
Casper Søe-Larsen commented,
Hey Brett,
I would like to be able to have a conversation with the e-mail target (vendor) without letting the ticket requester (customer) knowing it. If the agent needs to sent the target a response to their mail it would require to create a new public comment with the result of the requester (customer) getting the response like a ticket update.
Is it in anyway possible to edit the trigger so that the e-mail target only recieves when the agent uses internal comment? I have tried this but when I change conditon to Comment -> Is -> Private/present the email target (vendor) only recieve the original public post.
I know that I am trying to make a workaround a Professional plan and Side Conversation app.
Thank you, mate! :)
View comment · Posted Jan 30, 2021 · Casper Søe-Larsen
0
Followers
0
Votes
0
Comments