Richard Ly

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Percentage of tickets created by channel

Great article and exactly what we were looking for. We were able to use this to show the number and percentage of total tickets in the same table. Thanks for the write-up.

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• Richard Ly
• Created January 19, 2021 16:01
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. New Multi-Select Field and Conditional Fields App

+1 for adding multi-select fields as a condition option on form conditional fields.

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• Richard Ly
• Created October 31, 2020 02:04
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Push notifications from Zendesk to Slack

Great article and easy to follow. Thanks for putting this together.

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• Richard Ly
• Created September 23, 2020 19:56
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Drop Down Field: Searchable

We would love to have this feature as well.  One example use case is that there are hundreds of error codes across multiple platforms. Scrolling through a list of error codes to find the one the cu...

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• Richard Ly
• Created July 24, 2020 19:38
• 3 votes