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Melanie Scarth
Joined Apr 16, 2021
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Last activity Oct 27, 2021
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Latest activity by Melanie Scarth
Melanie Scarth commented,
Community comment Q&A - Tickets and email
Hi Team,
we have automated responses to out customers and tag them, is there a possibility to let an agent know ( rather than just a tag ) that the ticket was re-opened after an automated reply.
I am thinking of a ! in the corner or a colored frame for high priority emails for example ?
View comment · Posted Jan 22, 2020 · Melanie Scarth
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