Carlo Ligthart

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2. Tips from users - Zendesk Suite
3. Requiring a ticket attachment if a particular dropdown option is selected

Hi @... I'm found the problem. The code wasn't in the document ready function. Thank you for all the help. Making attachments mandatory will also help us a lot! Kind regards,Carlo

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• Carlo Ligthart
• Created February 20, 2020 23:46
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Requiring a ticket attachment if a particular dropdown option is selected

Hi @...   When I inspect  the checkbox I see the following: I have the following set in the code: var attachmentCheckboxField = 'request_custom_fields_360028787572';   Here is the full code if that...

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• Carlo Ligthart
• Created February 20, 2020 22:41
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Requiring a ticket attachment if a particular dropdown option is selected

Hi @... Thank you for your quick reply.I did what you suggested and I get a different output: However, this results in 1:

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• Carlo Ligthart
• Created February 20, 2020 20:17
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Requiring a ticket attachment if a particular dropdown option is selected

Hi @...First of all: Thank you for this article!I encounter the same problem as Fikri Akbar Hedianto ("Attachment: cannot be blank" message). I followed your steps exactly in the console and it ind...

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• Carlo Ligthart
• Created February 20, 2020 19:43
• 0 votes