Chris Ferlazzo

I was referred to this articles and community postings from here

 

https://support.zendesk.com/hc/en-us/articles/115013332528?page=1#comment_360004728934

I have an issue where our Chatbot is returning generic cards in number of use cases.   Because of the never end chat session (we don't expect our users to end a chat and navigate) and our customers asking the bot several questions though out the day, the Chat widget start failing, typing slows to a halt.  I believe this is a result of the chat session never ending, when our customers are in our system performing their daily work activities and asking the bot or live agents questions.  It seems to be a direct result of the Chat history (starts with reporting 20 events) not resetting within the widget until the chat session ends, which typically doesn't for several hours.   

There are a number of issues with the Zendesk Chat integration, just read the dozens of community postings here and in other locations within the Zendesk help center.  Flexibility will be the most important enhancement to address all our needs.   Hopefully, that flexibility can be added directly to the Chat widget.  Also, let the chat agents end the chats!