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Φάνης Τ.'s Avatar

Φάνης Τ.

Joined Apr 17, 2021

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Last activity Jun 01, 2023

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ACTIVITY OVERVIEW

Latest activity by Φάνης Τ.

Φάνης Τ. created a post,

Post Feedback - Voice (Talk)

Hello,

it would be a good addition to automatically switch statuses to a talk user when he/she's facing a technical issue.  A good approach would be to automatically switch to offline status an agent which has missed 2 or 3 consecutive calls.  After the status switch, a pop-up notifying the agent about this action would be ideal.

Thanks

Posted Aug 29, 2022 · Φάνης Τ.

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Φάνης Τ. commented,

Community comment Feedback - Ticketing system (Support)

Hello,

Also something else i would like to add here is that, in Agent Workspace we don't have the option to separate paragraphs between the sentences, so when we are replying with a long shortcut the customer sees a long paragraph united.

Is this something is going to be fixed in AW?

thanks

View comment · Posted Jun 02, 2022 · Φάνης Τ.

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Φάνης Τ. created a post,

Post Feedback - Ticketing system (Support)

Hello all,

Zendesk tickets format sometimes tend to get messy - by that I mean that on a continued conversation with an end-user via e-mails, all the previous messages are added up to the player's reply, making one ticket more time-consuming to read as you will have to scroll more and more. This is not a whim, but a suggestion to streamline the resolution time,

Any thought on that?

ty

Posted Dec 23, 2021 · Φάνης Τ.

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Φάνης Τ. commented,

Community comment Discussion - Tips and best practices from the community

Hello,

really nice workaround, any thoughts of how to export the Agents instead of all Users in a list?

ty

View comment · Posted Nov 01, 2021 · Φάνης Τ.

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