GVR Help Center Admin

Hi all,

I came back to this post to see any updates on the functionality of hiding contents in published mode, but visible to agents/managers/editors only in "Edit mode".

Sample of notes to be hidden:  "Notes: Please cofirm this info with Product Manager."

I'm able to make this functionality work using Colin's suggestions above. Thanks a lot Colin.

It was too technical for me before being new in Zendesk then, but since I have been using ZD for a year now, I'm now able to follow some technical suggestions.

 

Hi Maggie,

I fully get it. Thanks so much for taking the time to respond. You helped me with this a lot. Thanks!

Hi Maggie,

Thanks a lot for you feedback! You are right, this so far looks doable. But are you still getting complains about the translations recently? Because google-translate is actually smarter now, and it's producing better and more accurate translations compared from before.

But of course if we are translating more technical/functional documents then that's when we might not feel fully 100% confident with how it will translate the content. That being said, after you have integrated the google translate widget in your article, can you still edit it afterwards? To polish the translation.

Thanks so much!

Hi @Trapta,

Thanks for leading me to this thread from my previous post. This is what I am looking for.

However, my next question would be the same as the previous question of @Maggie, -- When you say "copy paste the code of google translator," what code are you referring to?

Because there was no elaboration on that as according to her last post she had already figured it out. 

Does this mean going to google-translate and doing the copy-pasting from there and copy-pasting the contents back to the article? If so, I was thinking more of integration to google-translate where in there aren't much copy-pasting (back and forth) of texts to do as we also need to translate hundreds of articles, and maintaining them every release which is every quarter of the year.

Otherwise, let me know what the previous suggestion means. Thank you!!

Hi, the suggestions in this thread is too technical for me but not sure if this is the same concept I am raising :

I think it will be helpful to have a function like an "Internal comment or note" when creating articles, which will not be visible to readers once the article is published. It will only be visible to the writers while on edit mode of the article...

Not sure if I make sense, but this can serve as an internal reminder in case there will be a different editor/writer who will touch/revise an existing article.

An example internal note (invisible on a published article) would be like this:

"Note - please verify with the Product Manager if these items listed in the table are still valid for this latest version. Otherwise, please update."