Dan Reyes-Cairo
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Total activity25
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Last activity
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Activity overview
Latest activity by Dan Reyes-Cairo-
Dan Reyes-Cairo commented,
I just ran into and resolved an issue using Postman for API requests where the following was returned: "error": "Couldn't authenticate you" Per the API documentation I was using the following so ...
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Dan Reyes-Cairo commented,
Yikes, Neill Shurville - can you confirm whether, in your experience, SLA's don't work at all (i.e. Zendesk chose to not enable SLA's within the messaging experience), or whether they're just unrel...
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Dan Reyes-Cairo created a post,
Please speed up the bulk delete tickets action to be as fast as deleting Suspended tickets
Why on earth does bulk deleting "Deleted tickets" take eons to complete? Permanently deleting "Suspended tickets" is instantaneous! Please consider speeding up whatever process is occurring on the ...
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Dan Reyes-Cairo commented,
Yes, this is essential! We've been doing a ticket audit on our systems and have noticed lots of null required fields in our data. We'll be working with agents to assure that they're filling these f...
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Dan Reyes-Cairo commented,
🥳
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Dan Reyes-Cairo commented,
Hi all, glad to have found this thread. What works well today with the SLA feature? We're pretty happy with the opportunity to create SLA policies based on customer segments and reply times. Things...
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Dan Reyes-Cairo commented,
Yeah, this non-feature makes me sad! We're constantly building custom responses based on customer needs using macro details so adding this unnecessary newline just means that we're constantly havin...
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Dan Reyes-Cairo commented,
Yes, let's please not overcomplicate this - provide a dropdown setting where we can choose what behavior we want and let's make everyone happy at the same time.