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Roar Amundsen

Joined Apr 15, 2021

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Last activity May 11, 2023

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Latest activity by Roar Amundsen

Roar Amundsen commented,

Community comment Developer - Zendesk APIs

Thanks for the reply.

I tried that but it seems the webhook doesn`t see the formatting of the endpoint as valid yet.
e.g I`ve tried:
https://xxxx.zendesk.com/api/v2/tickets/ticket_id/{{comments}}.json
https://xxxx.zendesk.com/api/v2/tickets/{ticket_id}/comments
etc

If I can point to the comment API, it would be great to have some pointers on how we should structure the json command to list the content_url. 

 

 

 

View comment · Posted May 11, 2023 · Roar Amundsen

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Roar Amundsen created a post,

Post Developer - Zendesk APIs

We are using webhooks to summarize a tickets info in a comment for that ticket. We are moving some unsolved tickets to another system and would like to do a summary for that ticket as the "latest" comment. I would like to have the "content_url" for the attachments listed as a part of this, but no luck so far. How to I post the attachment url and wich endpoint do I use for the webhook? No need to download the file. I would just like the attachment link listed.

Posted May 10, 2023 · Roar Amundsen

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Roar Amundsen commented,

Community comment Feedback - Ticketing system (Support)

+1!!!!

View comment · Posted Jan 10, 2018 · Roar Amundsen

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